FREQUENTLY ASKED QUESTIONS
1. How do I customize my design?
Very easily! First, click on the DESIGN STUDIO button at the top of the homepage. Then select your sport, your favourite brand, and your desired category (shorts, t-shirt, etc). Then pick a design template to get you started. Once you have selected a template you can customize the colours, add your graphic, logo, and any text you want. The system is pretty intuitive, however if you need a little help- click here to watch our How To Video:
2. How long will it take for me to customise?
Our record is 30 seconds from start to finish, including uploading a company logo. The process is simple and will not take more than a few minutes to create your garment and get ready to order.
3. Can I match my kit perfectly to my team logo, or graphic?
If you are ordered in multiples, we can ask our designer to help you match your logo or graphic. Please email email@example.com with your request!
4. I am not a designer, how can I design something that looks good?
100%. We aren't Picasso either. That is why at the start of the design process, you can chose from hundreds of templates to get you started on a pattern, or colour palette. Or, check out the INSPIRATION BOARD area to get inspired by existing palettes from the sporting realm. Your colour combination will be saved into your account, so you can retrieve it at any time.
5. I created a design last year and just want to re-print it. Is there an easy, fast way to do this?
Just head into your account and you will see your previous orders and designs. You can quickly re-activate your old designs, customize them if you would like, and then order again.
1. Where can I track my order?
When your order leaves the factory, you will be send a TRACKING ID via email, or it is available in the My Account area. You can track it straight through to delivery at your address.
2. How long does it take to get my order after I place it?
About 4 weeks. The turnaround time for our factory is about 2 weeks from when you place your order. Then, depending on where you live in the world, shipping can take up to one week. You can track your order in the My Account area.
3. Can I cancel my order?
Unfortunately, once the order is placed and you receive your confirmation email, it can not be cancelled. This is because every order is custom made, just for you.
4. Can I return, or exchange my order?
All orders purchased online, or from our Fitting Room pop-up stores can be returned for a refund or exchange within 14 days of receiving your order. If your size if incorrect, or the product is not what you expected, drop us a message at firstname.lastname@example.org and we will send you through the returns address.
Unfortunately customised orders with added logos, or graphics, cannot be returned. Please make sure you confirm your design and sizing before placing your order. If you have any questions, feel free to contact as and we will be happy to help.
5. Can I amend my order after it has been placed?
No. Once the order has been placed, the design is sent directly to the factory. Please double-check your design to make sure you are 100% happy with it. We cannot correct any spelling mistakes, or misplaced logos!
6. Can I size-set samples?
Check our our comprehensive size guide as we do not provide samples. If you are not clear after reviewing the size guide, just contact us and we can give you more information. If you are placing a large order (over 200+ pieces) please Contact Us and we will help with samples. Remember different brands have different size guides, so make sure you have checked out the right size guide.
1. Can members of my club, team, or group pay individually on the site?
Absolutely! Using the TEAM SHOP feature, you can share a link to your design with your group. They can then add their own name, chose their quantity and size, and proceed to pay. Everything will be shipped identified in the TEAM SHOP. No more chasing late payments from your teammates!
2. Which forms of payment to you accept?
At the moment, we are processing all orders via PayPal to ensure your transaction is safe and secure, however you do not need a Paypal account- you can opt for the 'pay by card' option on Paypal.
3. Do you have any voucher codes?
We love a bargain as much as you. So, instead of searching on Google, any time we have an active voucher code, it will be sent via our newsletter, so make sure you sign up!
1. How do I create a Team Shop and share my designs with my team?
In the My Account Area, select My Team Shop. Here you can easily create a Team Shop. When you design and are happy with your garment, save it to your TEAM SHOP so that your teammates can see it. Click 'SHARE' to create a link to send on to your teammates so they can access the shop. Check out the TEAM SHOP Information link for more info.
2. How do I access my Team's Shop to select a size and proceed to payment?
The designed of the garment will send you a link to access your Team's Shop. Here you can review the design, select your size and quantity, add your name, and then proceed to payment.
3. Why do I need to create an account?
It just makes your life easier- really. In the My Account area you can track your order, view previous orders, and create your Team Shop to share the design with your teammates and allow them to pay individually. It will only take a couple minutes to set up the account and you will save a lot of time in the long-run!
1. I am having technical problems- what do I do?
Contact us! We will be happy to help and endeavour to get back to you within 48 hours of contact.