1. DELIVERY INFORMATION 

All orders are shipped using trackable shipping and will reach you in a maximum of 4 weeks. The production time to produce your custom kit is appx. 2- 3 weeks, so don't fret if you don't hear from us about two weeks after your order has been confirmed! 

All orders above $125 (USD) will attract free shipping. 

For orders under $125 (USD) the shipping charges are below:  

Australia & New Zealand: $7USD/ order

Asia: $5USD/ order 

Rest of the World: $20USD/ order 

2. CUSTOMS AND DUTY 

Please note that any customs and duty charges relevant to your country of delivery are the responsibility of the purchaser. Due to the different rates between countries, we are unable to confirm the exact amount but here is a general guideline (this is our of our control!).

NZ and Australia: 5% 

UK: 10% 

EU: 10% 

USA: 5% 

ASIA: 0-3% 

3. RETURN POLICY 

All orders purchased online, or from our Fitting Room pop-up stores can be returned for a refund or exchange within 14 days of receiving your order. If your size if incorrect, or the product is not what you expected, drop us a message at gaz@nzoactive.com and we will send you through the returns address. 

Unfortunately customised orders with added logos, or graphics, cannot be returned. Please make sure you confirm your design and sizing before placing your order. If you have any questions, feel free to contact as and we will be happy to help. 

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